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Email Kristine at Krafty Lady
… about returns and refunds by


Before any item can be accepted as a return or for a refund
YOU MUST INITIALLY CONTACT KRISTINE TO DISCUSS THE ITEM.

You can either
PHONE: +61 3 9794 6064
or FAX: +61 3 9794 6064
or email: kristine@kraftylady.com.au

Just because you changed your mind is not a reason for me to either Refund or Exchange any item.

If the item is faulty due to poor manufacturing of course we will refund or exchange but do remember a minimum of 2 and often 3 people inspect each item before being dispatched.

After initially discussing the item you will be advised the way to return the item to Krafty Lady. If you do not initially discuss this with Kristine then no consideration will be given to reimburse any costs incurred by you in the return of the item.


HOW TO CONTACT KRAFTY LADY

Please note the Studio is now a fully manufacturing area and as such IS NOT OPEN TO THE PUBLIC
But you can email: kristine@kraftylady.com.au
Phone me: (61) 3 9794 6064
Send me a Fax: (61) 3 9794 6064
(The 61 is for calls outside Australia)
or send by Snail Mail:
Rear 9 Edgewood Road
Dandenong 3175
Victoria Australia


Many thanks again for supporting KRAFTY LADY.